Frequently Asked Questions
How can you offer products so affordably?
We’re not out to conquer the world, we are driven by the desire to make healthy eating affordable to all Australians. Therefore…
- We have super low margins on our products so we can pass on maximum savings to you. Once we introduce Paid Memberships, we’ll then generate funds to make TWC more sustainable.
- Our incredible suppliers share our vision to provide affordable premium health food for all, so they reflect that in their prices to us.
We’re out to shake up the health food industry. Join us for the ride!
Is your payment gateway safe?
Our payment gateway is powered by Braintree, a PayPal company – so you can be sure it’s safe and secure. We accept MasterCard™, Visa™ and PayPal™. We’ll soon have Afterpay™ so you can shop in bulk and pay it off with fortnightly payments from your food budget, without any fees or interest.
What about delivery?
We use multiple carriers to handle our parcel delivery. They have coast-to-coast national coverage. We offer a flat, nation-wide rate of $11.95 +GST, and soon to be FREE Shipping on certain orders. If you’ve ordered already, you’ll receive an email with all the tracking information for your order. If you can’t find the email, you can reach out to us here. Getting deliveries right is important, that’s why we recommend you check out our page dedicated to just that.
What communication can I expect?
We like to keep you in the loop, without overloading your inbox.
Once we receive your order, you’ll receive an immediate receipt in your inbox. When we wave goodbye to your order, we’ll email you again with an estimated delivery time and a link to track your order.
We’ll keep you in the loop with new products and great content pretty regularly, keep an eye out for the emails!
Need help? Simply email or phone us, anytime.
Will you be adding more products?
Absolutely! We are hard at work negotiating with suppliers on hundreds of other organic wholefoods, usually marked up with hefty retail price tags. We are pretty excited! Watch for our new website launch to see what we come up with!
If you have a particular product you’d like to see on offer here, please email us – we’re all ears.
I am a retailer. Can I buy from you?
Yes, of course. We have private labelling opportunities, so you can sell to your customers under your own brand. Even cafes and restaurants have shown interest to sell extra product this way too. Check out our retailers page.
Do you ever have products 'out of stock'?
We clearly label the products we know are out of stock, and update them frequently.
We have methods in place to greatly reduce the risk of you ordering a product, and later finding it’s out of stock. From time to time however, our supplier may sell out of a particular product quite suddenly. If a product you have ordered is out of stock, we will refund you for both the product and any difference in shipping. Easy.
1. Shop Online
Order anytime you like, 24/7.
2. Sit Back
Patience = Savings!
Order by midnight Sunday for dispatch Friday.
We’re on track to slash that wait time very soon!
3. Eat Well
Relish your premium whole foods, organic and super foods.